Refund policy
My happiness guarantee. I want you to love what you ordered. If something is not right, email support@bushandbriar.com within 30 days of delivery and I will work with you to make it right, whether that means a replacement, an exchange, store credit, or a refund.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or is not what you ordered, email support@bushandbriar.com within 14 days of delivery with your order number and a few photos. I will arrange a replacement or a full refund at no cost to you, including your original shipping.
Returns and exchanges
- To start a return, email support@bushandbriar.com with your order number and the reason, and I will send you return instructions.
- Items should be unused and in original condition, with any tags still attached.
- On a change-of-mind return, return shipping is your responsibility and original shipping is non-refundable. There is no restocking fee.
- Where I can, I will offer an exchange or store credit first.
A note on handmade goods
Everything here is made by hand. Baskets are woven one at a time, so dimensions vary within about an inch of the stated measurements and no two patterns are identical. Textiles are handspun and handwoven, so weave density, colour depth and finished size vary slightly from piece to piece, and natural dyes shift between batches.
That variation is a property of the goods rather than a defect, and I describe the expected range on each product page. If a piece still is not what you pictured, I would rather hear from you than have you keep something you do not love.
Refunds
- Approved refunds are issued to your original payment method.
- Refunds are processed once the return arrives and has been checked. Please allow a few business days for the credit to appear.
Questions?
Email support@bushandbriar.com anytime. This is a one-person operation and I read every message myself.