Shipping policy

I hold my own stock and pack and ship every order by hand from my workspace in Southern California.

When will I get my order?

Most orders leave here within 1-2 business days. Transit usually takes another 2-5 business days depending on how far you are from Southern California. You will receive tracking as soon as the label is created.

What does shipping cost?

Shipping is free on every order over $70. Orders under $70 ship for a flat $6. Shipping is calculated at checkout, and the free-shipping line is based on your order total after any discount code.

Where do you ship to?

The continental United States only, for now.

My order should be here by now, but I do not have it. What should I do?

Before contacting me, please check your shipping confirmation email for any errors in the delivery address, check with your local carrier in case they are holding the package, and check with neighbors in case it was left with them.

If the address was correct and the package still is not accounted for, email support@bushandbriar.com with your order number and I will trace it. If the delivery address was entered incorrectly, I can send a replacement, but reshipping will be at your own cost.

I received a wrong or damaged item. What should I do?

I am sorry. Email support@bushandbriar.com within 14 days with your order number and photos of the item and the packaging, and I will arrange a replacement or refund at no cost to you.

Questions?

Email support@bushandbriar.com anytime and I will be glad to help.