Shipping policy

We hold our stock ourselves and pack and ship every order by hand from our workspace in Southern California.

When will I get my order?

Most orders leave here within 1-2 business days. Transit usually takes another 2-5 business days depending on how far you are from Southern California. You will receive tracking as soon as the label is created.

What does shipping cost?

Flat rate $22 within the United States, and free on orders over $200. Because our baskets nest inside one another, more than one size travels in a single carton and arrives together.

Where do you ship to?

We currently ship within the United States only.

My order should be here by now, but I do not have it. What should I do?

Before contacting us, please check your shipping confirmation email for any errors in the delivery address, check with your local carrier in case they are holding the package, and check with neighbors in case it was left with them.

If the address was correct and the package still is not accounted for, email support@bushandbriar.com with your order number and we will trace it. If the delivery address was entered incorrectly, we can send a replacement, but reshipping will be at your own cost.

I received a wrong or damaged item. What should I do?

We are sorry. Email support@bushandbriar.com within 14 days with your order number and photos of the item and the packaging, and we will arrange a replacement or refund at no cost to you.

Questions?

Email support@bushandbriar.com anytime and we will be glad to help.